Frequently Asked Questions

FAQs

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.

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Contact Us
We are always interested in your feedback to help improve the services at Club Jubilee One. Please talk to one of our friendly staff members or submit an enquiry via the Get in Touch page.

Get In Touch

Access to Club Jubilee One is currently reserved for use of residents and their guests only

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.

25m Indoor Lap Pool – 27°C
Indoor Leisure Pool – 27°C
Toddler Pool – 27°C
Learn-to-Swim Pool – 30°C

A minimum of two and a maximum of six security (fob) devices will be issued to the Owner after the Owner has nominated the household.

Members may bring up to four guests (per adult Member per lot) at a time (subject to a maximum of 8 passes based on 2 adults per lot). Club Management may approve more guests on a case-by-case basis. Guests must be signed in via the Guest Register/Sign in Book with a Member present.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health Care card
  • Pensioner & Senior card
  • Student card

Yes, GOswim members can place their membership on hold for up to 6 weeks per year for a fee of $5 per week. This can be self-managed via our Active World app, please see more information and directions on our Manage My Membership page.

Manage my Membership

As part of your membership agreement, we require 30 days written notice for any cancellations. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.

There are no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

achieve your health
and fitness goals

Find out about all the ways you can get active and enjoy moving more with us.
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About Our Venue